Adam Knight, Lead Engineer
21 Oct : Updated 21 Oct ● 5 min read
Heatable vs BOXT for a boiler installation? 2025 Comparison.
Key takeaways
BOXT and Heatable* are two online companies that provide free, fixed-price boiler installation quotes. But which one should you choose? Well, we’ve taken the time to list out each company's products, services and approach, so you can make the right decision. Take a look.
BOXT vs Heatable summary
Short on time? Here’s a quick summary of our BOXT vs Heatable comparison.
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Choose BOXT for lower prices, more engineers, and a dedicated app for ongoing support.
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Choose Heatable for a Which? Trusted Trader installation company.
BOXT vs Heatable summary
From receiving a free pre- and post-installation audit as standard, to enjoying a dedicated app that provides support for the lifetime of your product, you’ll struggle to find a better service than with BOXT. Read on for a complete comparison between BOXT and Heatable.
| Features | BOXT | Heatable |
| Boiler installation** |
New A-rated boilers installed from £1,790. |
New A-rated boilers installed from £1,895. |
| All-inclusive boiler plan** |
An all-inclusive plan including a new boiler, installation, annual servicing and unlimited repairs. BOXT Life is available from £33.35 per month with no deposit. |
An all-inclusive plan including a new boiler, installation, annual servicing and unlimited repairs. Heatable One is available from £49 per month with a deposit (typically £99). |
| Boiler service plans** |
Yes, from £8.99 per month. |
No. |
| Boiler repairs** |
Yes, for £89. |
No. |
| Warranty |
Up to 12 years. |
Up to 12 years. |
| Workmanship guarantee |
One year. |
One year. |
| Time taken to get a free personalised quote |
An online quote takes under two minutes. No home visit required. BOXT engineers can offer expert advice over the phone during working hours. |
An online quote takes under two minutes. No home visit required.
|
| Quote validity |
30 days. |
30 days. |
| Booking and speed |
Boilers can be installed as soon as the next working day, when ordered online before 3pm. BOXT’s sales team can place an order over the phone on your behalf. Boilers can be repaired as soon as the next working day when booked before 3pm. T&Cs apply. |
Boilers can be installed as soon as the next working day, when ordered online before 3pm. T&Cs apply.
|
| Payment options |
Pay in full Pay monthly options BOXT Life, the all-inclusive boiler plan The above options may also include 0% interest or not require a deposit. |
Pay in full Pay monthly options Heatable One, the all-inclusive boiler plan The above options may also include 0% interest or not require a deposit. |
| Coverage |
A nationwide network of 15,000+ registered engineers, who are mostly subcontracted. All BOXT-accredited installers must have at least two years of experience as a Gas Safe engineer and pass a 25-point vetting process, which includes a DBS check. |
A nationwide network of 500+ engineers, who are mostly subcontracted. All Heatable-accredited engineers are fully regulated and must pass the company’s internal screening process. |
| Customer support |
Available on the phone: weekdays 8am - 8pm. weekends 9am - 3pm. Live chat 24/7. Email. Dedicated app for ongoing support throughout a product’s lifetime. |
Available on the phone: Monday - Thursday 8am - 7pm. Fridays 8am - 5pm. Saturdays 9am - 5pm. Live chat 24/7. |
| Aftercare |
Remote pre-installation survey and post installation audit as standard by BOXT’s inhouse team. One-year workmanship guarantee. Up to 12-year manufacturer warranty. BOXT will automatically register your manufacturer warranty on your behalf. Phone line available seven days a week. Repairs available. Annual boiler Service Plans available. Live chat 24/7. A dedicated app that offers troubleshooting and ongoing support |
A courtesy phone call after installation. One-year workmanship guarantee. Up to 12-year manufacturer warranty. Heatable will automatically register your manufacturer warranty on your behalf. Issues can be raised on Heatable’s website. Annual services available. Live chat 24/7. |
| Additional products |
Solar panels Air conditioning Home storage batteries Heat pumps EV chargers |
Solar panels Air conditioning Home storage batteries |
| Installer information |
Pre-meet your installer; bios and photos available online. All installers will contact the customer before an installation to confirm an arrival time. |
All installers will contact the customer before an installation to confirm an arrival time. |
| # of 5* Trustpilot |
45,000+ |
11,000+ |
| Guaranteed Price Promise |
Yes. BOXT will beat any like-for-like quote by £50. |
Yes. |
| Refer A Friend scheme |
Yes. |
Yes. |
| Number of employees. |
200+ |
Between 11-50. |
Great BOXT reviews and testimonials
BOXT is proud to have over 45,000 five-star reviews on Trustpilot, with an 'Excellent' rating of 4.8/5.
Trustpilot review from Brian Hopla:
Always used British Gas in past so didn’t know what to expect. Looked at Heatable too but Boxt had the better all around packages on purchase price and better warranty. Reassuring to read all the good reviews but you never know!! Mark the engineer and his apprentice Liam were brilliant. No messing; in and out and finished within 15 mins of Mark’s estimated time. Couldn’t have asked for better service. Would use again and recommend. Top job."
5 star BOXT boiler installation review by Real Homes
"You won't be left without heating and hot water for long thanks to BOXT's next-day service. Installation is professional, tidy and well-communicated, and from booking to fitting, you feel like you are kept in the loop at all times. Their aftercare is great too, with warranties of up to 10 years on their boilers and the offer of home cover to keep everything ticking over. We could find no faults, so are giving them five stars." - Lindsey Davis, Editor, Real Homes
Read The Express' reviewSo, why choose BOXT over Heatable?
In summary, both companies offer a quick and convenient way to order a new A-rated boiler installation online. They both also provide a one-year workmanship guarantee, a range of payment options, and are rated ‘Excellent’ on Trustpilot with a score of 4.8/5.
As the first company in the UK to offer online boiler installations, BOXT now provides a full range of energy-efficient home upgrades. They also have a larger nationwide network of engineers, are slightly more affordable than Heatable, and offer a greater range of aftercare support solutions, including a customer care team available seven days a week, a free 61-point post-installation audit, and an award-winning app.
Heatable is a smaller, independently-owned company with a smaller pool of engineers, that is accredited by Which? Trusted Trader. They provide boiler installations and have expanded their product range to incorporate an all-inclusive boiler package, which is at a higher price point than BOXT's.
Visit our 'Why Choose BOXT' page to learn more about why customers choose our trusted service.
Order your next boiler with BOXT
Installed as soon as the next working day by our excellent engineers.
Get a fixed-price quote*www.heatable.co.uk
**Correct as of October 2025
