EV Charging FAQs

The Electric Vehicle chargers that we install work by providing Fast Charging capability to your home or office, which is up to 4 times quicker than the output from your standard plug sockets.

The chargers also provide you with the essential overload and fault current protection built-in, which your standard plug sockets do not provide.

It means kilowatt. This is the unit of measurement Electric Vehicle chargers are sized by. The higher the kW, the quicker you car will charge.

A 7.2kW charger will charge your Vehicle twice as quickly as a 3.6kW one. The onboard computer built into cars is clever, and will restrict your charger's output if your vehicle doesn't support that level of power output. So you should always buy the highest kW option where possible.

Despite the varying kW output, often the chargers themselves are very similar. Where this is the case, BOXT will always simply sell you the best model, unlike some competitors who mark up the more powerful versions.

At the moment, we only sell single-phase chargers, but we are looking into this as an option for the future.

Your warranty for the product will be shown on the product details page, as well as in your confirmation emails after you buy. We will register the warranty for you, you don't need to do anything.

We will show you the recommended Electric Vehicle chargers based on your answers you gave us, so if you are seeing multiple packages, you can choose any of these.

The differences you may see on this page will mainly be in the power output of the charger, or brand. Where possible, we recommend choosing a higher power output charger, as your Vehicle will automatically regulate the power it needs, and you'll then be future-proofing your installation for your next Vehicle.

Please contact your Distribution Network Operator (DNO) for help on this.

Based on a Electricity rate of 14p per kWh, it would cost around £8 to fully charge a 60kWh Electric car. This would give around 200 miles of range.

We do not provide a cable with your charger as standard, so please contact us if you need one.

The chargers we supply are universal socketed, so can be used with both Type 2 connections, as well as Type 1 with an adapter.

This depends on the charger you choose and the vehicle that you own. As a benchmark, a 7.2kW charger can fully charge:

• A Toyota Prius in approx. 1.5 hours
• A Nissan Leaf in approx. 5.5 hours
• A Tesla Model S in approx. 13 hours

Yes, they will be able to use your charger providing that they have the correct cable to connect to their vehicle.

The onboard computer built into cars is clever, and will restrict your charger's output if the vehicle doesn't support that level of power output.

We'll provide a key lock with your charger to prevent anyone else taking your cable or using your electricity. You can also turn off the dedicated power circuit from your consumer unit to cut the power to your charger.

As most EV chargers are smart enabled you will need to ensure you can detect and connect to your Wi-Fi network at the installation point; you can test this beforehand through your mobile phone. If you cannot connect to your Wi-Fi network you should consider a Wi-Fi booster or an alternative installation location. Once installed, you will then control your smart EV charger through its associated partner app to use the cheapest and greenest electricity available (depending on your energy tariff).