5 Ways BOXT Offers Unbeatable Aftercare
So you’ve had your boiler installed. Your house is cosy once again and your thoughts turn to what’s on telly tonight. At BOXT we understand that when you buy a boiler, you want that to be the end of it.
Sometimes however, things do go wrong and you need a little bit of extra help. As we are online based, people are often worried about whether or not they will get ample after sales support. But actually BOXT aftercare is one of the things we pride ourselves on. In fact, it’s award winning! What makes it so great?
1. Guaranteed success
We partner with a range of boiler manufacturers each of which provide their own lengthened guarantees.
Due to being part owned by Worcester Bosch, all our engineers qualify as Worcester Bosch accredited engineers and we can therefore offer their highest tier, 10 year guarantee.
Our manufacturer guarantees are:
What’s more, you don’t need to do anything to activate your guarantee. BOXT will register you with the manufacturer as part of our service.
2. Problem? Just tell us.
At BOXT, the job isn’t over until you’re happy.
Though it’s rare, If there’s anything you're not 100% satisfied with regarding your install, you can give us a call, share images of the issue, and we will come back and amend the job free of charge.
3. We leave healthy boilers behind
At BOXT we can see no point in installing a boiler that is just going to break down again not long after we leave. On each and every job we carry out a system flush of your entire central heating system. This cleanses your entire system, clearing out any built up dirt, rust, or debris.
BOXT provide a MagnaCleanse flush - a professionally recommended chemical solution that works to revitalize your pipes and boiler and leave it working perfectly for longer!
4. Incredible customer support
Just because we are online doesn’t mean there isn’t someone on hand to help at all times. Our customer support team, which is made up of professionally trained Gas Engineers, are available 7 days a week to help guide you towards your perfect boiler installation on the phone or our fantastic LiveChat feature.
Each member of our support team has worked in and around the heating industry for years and has legions of knowledge of all our manufacturer’s ranges. If anything goes wrong, they’ll easily be able to walk you through quick fixes, or if it is something that needs a little more work, book you a call out- free of charge.
5. Smart thermostats with every install
BOXT provide a free smart thermostat with every install. How is this aftercare? Well, a smart thermostat will save you energy and therefore money long after you’re boiler is installed. Smart Thermostats automate temperature schedules according to settings based on daily schedules, weather conditions, and your heating/cooling needs.
Some Thermostats like the Google Nest Learning Thermostat do this by themselves, learning your schedule and tailoring your heating usage according to the way you live. Alongside being financially efficient, they ensure the boiler is not left on or overused unnecessarily saving their parts and materials from undue wear. Currently we provide a free Google Nest with every combi boiler we sell. As part of the BOXT service, we’ll program and install your smart thermostat for you, and as always, any problems our electricians are experts in the emerging smart tech field.
Want Great Aftercare? Choose BOXT.
Our aftercare, like our boiler buying process is designed to be simple and work entirely to make life easier on you. Feel secure with our special manufacturer guarantees and central heating system MagnaCleanse to keep system issues at bay. Additionally, if you have any issues after installation give our friendly, expert support team a call or find us on LiveChat and we’ll get things sorted for you in no time, free of charge. Finally our partnership with leading Smart Thermostat providers such as Google Nest, keep your boiler running as efficiently as possible, therefore saving you hundreds on your energy bills.< Back to guides