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Laura Kenny, VP of Marketing

31 Jan : Updated 23 Jan ● 3 min read

Talk to a real human

Everyone at BOXT understands that buying a new boiler isn’t the most exciting thing in the world. That’s why we’ve made the process as simple and as honest as possible. You won’t be waiting days for a survey by salespeople or encounter any additional charges here at BOXT. Instead, all you have to do is answer a few questions about your property and you’ll receive a fixed price quote that’s reasonable for you. 

We’re proud to have over 25,000 five-star reviews on Trustpilot. Even though we’re one of the UK’s fastest growing boiler companies, we’re still working hard to provide you with a five star service. We take the fuss and the stress out of purchasing a new boiler. Keeping it simple, yet always effective, where you’re able to talk to a real human about your boiler struggles. That’s why we’re here - to listen and to find a solution. Here are a couple of ways you can get in touch with us... 

Instant messaging, direct help.  

Have a quick question or query that needs answering? We can help with that. Our Live Chat enables you to get in touch with a senior engineer who is happy to offer advice or guidance. From boiler recommendations to details about air conditioning units - you can talk directly to a real person. 

When the unthinkable happens to your boiler, it isn’t the greatest position to be in - especially if you have a family to look after. Hot water and heating is an essential part of daily life. Which is why every BOXT employee shows compassion for any boiler predicament you find yourself in. Providing friendly support from start to finish.

Not only that, but when you use our Live Chat, you’ll get a reply immediately. You may need to wait a couple of seconds for our engineer to type out the answer, but that shouldn’t take too long - they know their way around a keyboard. 

Talk to us on the phone. 

If Live Chat isn’t your thing, or maybe you’d like a more in-depth discussion - then from 8am - 8pm on Monday - Friday or 9am - 3pm on weekends,  you can give us a call on 0800 193 7777 and we’ll be there to pick it up. Most importantly, there are zero sales people working at BOXT, desperate for that commission; trying to coerce you into buying the most expensive product. Instead, we have senior engineers offering their expertise and providing you with a product that is best suited to your property. 

When it’s time to replace your boiler, it’s difficult to know which boiler is right for you and your home. It’s true that most boilers do look very similar but can vary dramatically in price - so which one should you choose? That’s where BOXT comes in. We have a whole technical team of senior engineers just waiting for their brains to be picked. When you contact us, you’ll be put straight through to one of our engineers who are more than happy to talk about all things boilers. They spend time with you, suggest a boiler that would be perfect for your home, and clearly explain everything that comes with it (such as thermostats and warranties).

So don’t worry, although finding a new boiler may seem daunting at first - contact the people at BOXT and talk to a real person for real help. You’ll be pleasantly surprised. 

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